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 Difference L2 and L3 support

Author  Topic 

frank.svs
Constraint Violating Yak Guru

368 Posts

Posted - 2010-05-02 : 02:47:02
Hi,

Am new to SQL Administration.

Would like to know what are the difference between L2 and L3 support activities?

Thanks,

GilaMonster
Master Smack Fu Yak Hacker

4507 Posts

Posted - 2010-05-02 : 04:25:48
As I posted over at SSC, it depends on the company. There's no standardised definition of support levels, responsibilities and the like. Ask your boss.


--
Gail Shaw
SQL Server MVP
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