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DBA007
Posting Yak Master
145 Posts |
 Posted - 2009-10-15 : 09:54:50
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| Dear DBAs, Can any one tell me what are L1,L2,L3,L4 support in SQLDBA and what are the tasks they do. |
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tkizer
Almighty SQL Goddess
38200 Posts |
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kumarich1
Yak Posting Veteran
99 Posts |
Posted - 2009-10-15 : 14:44:59
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| As far as I know L1 , L2, L3 and L4 support is not specific to SQL DBA. It is just a terminology used in support world. L1 means support personnel with less technical experience and L4 support who has more technical knowledge or SME. |
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SreenivasBora
Posting Yak Master
164 Posts |
Posted - 2009-10-20 : 10:37:20
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| L Mean Level. As Kumarich1 explained, most of the offshore companies (Example: India) using the technical people like this. Example: If L1 not able to resolve the issue during the specified time, the issue escalating to L2 ... L3 .... L4. Some times, the issues assigned directly yo Groups (l1, l2, l3 ,l4) depends on how critical the issue is and how priority issue is etc factors.With RegardsBSR |
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tkizer
Almighty SQL Goddess
38200 Posts |
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L1 support